# Contacts

Contacts are prospects and tenants in your CRM. They're created automatically when someone messages you, completes a pre-screening, or submits a blast form. You can also create them manually.

## Contact Details

Each contact stores:

- **Name** — first and last name
- **Email and phone** — used for communication and returning visitor matching
- **Channel** — WhatsApp, Telegram, or email
- **Role** — prospect, tenant, or other
- **Language preference** — auto-detected from the locale used during pre-screening, shown as a flag badge on contact cards, editable on the detail page
- **Internal notes** — private notes visible only to you, never shared with the AI agent's responses

## Creating Contacts

### From the Dashboard

Go to **Contacts** > **Add Contact** and fill in the details.

### Via Import

Import contacts from a JSON file. Go to **Contacts** > **Import**, then upload your file.

## Bulk Operations

Toggle multi-select mode to select multiple contacts at once. From there you can bulk delete with a single confirmation.

## Soft Delete

Deleted contacts are archived, not permanently removed. Their conversation history and showing records are preserved.

## Returning Visitor Recognition

When a prospect returns to a pre-screening form and their email or phone matches an existing contact, Rentalot auto-fills known fields and skips identity questions. This keeps the experience smooth for returning visitors.

## Contact Detail Page

The detail page gives you a full picture of a contact:

- **Conversation history** — all messages exchanged across channels
- **Submission review** — pre-screening and workflow responses
- **Upcoming showings** — scheduled viewings for this contact
- **Property interests** — properties the contact has expressed interest in
- **Send nudges** — trigger follow-up messages directly from the contact page

## Export

Export all contacts as JSON from **Settings** > **Account**.

## API Access

For programmatic access, see the [Contacts API](/docs/api-reference/contacts).