FAQ
Common questions about Rentalot.
General
How much does Rentalot cost?
See our pricing page for current plans and pricing.
Can I use Rentalot for commercial properties?
Rentalot is optimized for residential rentals (apartments, houses, condos). It can work for commercial properties but some features (like showing scheduling) are designed around residential workflows.
Is my data secure?
Yes. All data is encrypted in transit and at rest. Your property data and conversations are isolated to your account and never shared with other users or used to train AI models.
AI Assistant
Can the assistant handle multiple languages?
Yes. The underlying AI model supports many languages. You can switch your own dashboard language in Settings > General > Language. Custom instructions for tone and language rules are coming soon.
What if the assistant can’t answer a question?
If the assistant doesn’t have enough information or the question is outside its scope, it will let you know and suggest next steps.
Can I see what the assistant is doing?
All conversations are visible in the management chat in real time. Tool calls (property lookups, showing bookings, etc.) are shown inline so you can see exactly what actions the assistant is taking.
Workflows
How do prospects access my workflows?
Share your prospect link (rentalot.ai/p/your-slug/prescreening), which you can copy from the setup checklist on your dashboard. For property-specific links, open Properties, expand a property, and use Share workflow links. Prospects complete the workflow in their browser; no app installation is needed.
Can I customize the workflow questions?
Yes. Open a workflow under Workflows > My Workflows to add, remove, or reorder questions and edit the intro message. You can also build your own questionnaire from scratch. See Custom Workflows.
What happens if a prospect abandons a workflow?
The workflow pauses and waits. It auto-cancels 30 days after the prospect started it. To follow up with a prospect who stopped partway, use Send Nudge on their contact page. Automatic reminders are coming soon.
Properties
How many properties can I manage?
Depends on your plan. See the pricing page for limits per tier.
Can I import properties from my existing PMS?
Yes. Rentalot supports bulk import from CSV, Excel, and JSON files. It auto-detects exports from AppFolio, Buildium, Zillow, Rent Manager, and Propertyware. See Properties for details.
API
Do I need the API to use Rentalot?
No. Everything can be managed through the dashboard and management chat. The API is for teams that want to build custom integrations or sync data with other tools.
Which plans include API access?
Starter plans get read-only API access. Pro and Scale plans get full read/write access. See the API Reference for details.