Follow-Ups & Nudges
Rentalot can automatically follow up with prospects on your behalf — so no lead goes cold while you’re busy.
Follow-Up Automation
Automatic follow-up messages sent to prospects who haven’t replied after a configurable delay. Requires Starter plan or above.
Configuration
Go to Settings > General > Follow-ups to configure:
- Enable auto follow-ups — toggle the feature on/off
- Idle threshold — how long to wait after your last message before sending a follow-up (24, 48, or 72 hours)
- Max follow-up messages — cap the sequence at 1, 2, or 3 messages per conversation
Message Templates
You can define your own templates for each follow-up step. Templates support placeholder interpolation — use variables like {contact.name} and {property.address} to personalize messages.
When a template matches, it’s sent directly without an LLM call. If no template is defined, the AI agent generates a contextual follow-up.
Contact Nudges
Lifecycle-aware automated outbound messages triggered by prospect activity or inactivity. Unlike basic follow-ups, nudges respond to specific events across the prospect journey.
Nudge Types
| Type | Trigger | Default Delay | Tier |
|---|---|---|---|
| Idle prospect | No reply from prospect | 72h | Starter+ |
| Showing reminder | Upcoming showing | 24h before | Starter+ |
| Post-showing | Showing completed | 24h after | Pro+ |
| Incomplete pre-screening | Prospect abandoned form | 24h | Pro+ |
| Scheduled, no reply | Scheduled contact silent | 72h | Pro+ |
| Emailed, no reply | Outbound email, no reply | 72h | Pro+ |
| Blast, no reply | Blast form submitted, no agent reply | 72h | Pro+ |
| Re-engage | Long-inactive prospect | 14 days | Pro+ |
Nudges are email-only. If a contact has no email address, nudges are skipped for that contact. You must have an email integration connected (Gmail, Microsoft 365, or SMTP) in Settings > Integrations.
Configuration
Go to Settings > General > Contact Nudges to configure:
- Enable contact nudges — master toggle; no nudges fire unless this is on
- Per-type controls — each nudge type has its own on/off switch and a configurable delay
Sending Nudges Manually
From any contact detail page, click Send Nudge to pick a nudge type and send it immediately — no need to wait for the automated trigger.
Sending Nudges via Management Chat
You can also ask the AI assistant to send a nudge on your behalf:
“Send an idle prospect nudge to John Smith”
The assistant will confirm the nudge type and contact before sending.